Hard facts and dynamic presentations. Now you can watch E-commerce Express video. It is a series of five lectures considering differnet aspects of e-commerce.


The video presents the most important aspects of e-commerce market – consolidation, online payment, customer experience management. Topics that are discussed you have got listed below:

• Consolidation of The E-commerce Branch is Not Only About empik.com and merlin.pl, Łukasz Bartczak;
• Overview of The E-commerce Markets in Selected Countries of Central and Eastern Europe, Jarosław Kowalski;
• Customer Experience Management, Zbigniew Nowicki;
• Art E-market, Małgorzata Nieciecka;
• Don’t Pay for Buying Online, Tomasz Wesołowski.

In addition, you can watch Ángel Medinilla lecture about Agile Methodologies and the Lean Startup. Ángel claims that you can redefine the startup cycle: lean startups use the same mindset to increase the delivery of value while reducing waste by continuously interacting with customers, thus being able to rapidly discover customer needs, develop marketable products, reduce the burn rate and increase the ROI.

The customer is the most significant value that drives retail and e-commerce. But how to engage them and make the business successful? Daniel Nicolescu from PayU answering.


Daniel is a professional with over 15 years of experience in the IT field, with a deep throughout expertise in e-commerce, online payments sector and software distribution industry. Now he is a CEO of PayU in Romania. He knows how to engage customers and how the payment provider can help in that process. The most important aspect is to listen and focus on clients and create a positive and consistent experience at all of so called the touch points.


If you want to get to know more about touch points just watch Daniel’s video online – materials bookmark.


In addition, we have got for you discussion panel about user experience moderated by Brian Kalma and Jarosław Walczuk.